Catnip Terms & Conditions

(Yes, we know
they’re boring.)

Although we don't have any nasty surprises, we want to make sure you know how we operate.

Pricing & Payments

Certain jobs may require a 50% non-refundable deposit prior to starting. This decision is made at Catnip's discretion. If this is the case, you will be advised at the time of quotation. In this instance, a 50% non-refundable deposit is required upfront and the remaining balance will be invoiced upon completion of the work. High-resolution artwork may not be delivered until the full balance has been paid - this decision is also made at Catnip's discretion.

If additional charges need to be incurred (e.g. stock photography), you will be notified by email in advance.

When we arrange printing for you, we charge a margin of 20% of the printer's fee.

Our forms of payment include:
  • For US Clients: PayPal, Personal or Bank Check, Credit/Debit Card (via the secure facilities of PayPal*), Money Order.

  • For International Clients: PayPal, Money Order, Credit/Debit Card (via the secure facilities of PayPal*).
Paypal users please note that Credit/Debit Card payments will incur a 2.9% (US) or 3.9% (International) PayPal surcharge – please add this percentage to your payment (the revised amount will be given on your invoice).

Payment is due upon receipt of invoice, unless other arrangements have been made. There is a finance charge of 1.5% per month (18% annually) on all overdue balances. Failure to pay invoice after 180 days will result in debt collection at your expense.

Printing, Web Hosting or Other Additional Services

Pricing is for design and pre-press only. If you are in need of print or web hosting services, we can refer you to a printer or web host at no charge.

If you would like us to handle your printing or web hosting directly for you, we include a margin of 20% of the printer or web host's costs.

Turnaround Time

Logo Design – General turnaround for final artwork is 2-3 weeks.
Web Design – General turnaround until site completion is 3 weeks for a 10 page website.
General Proofs – After the first proof, we aim to get subsequent proofs back to you within 48 hours.

Please note that these are guidelines and not guarantees. However, we operate with the motto of "Underpromise and Overdeliver", so wherever possible we'll do our best to meet or exceed these timeframes.

If your circumstances require something faster, please let us know at the time of quotation and we'll do our very best to accommodate you.

These timeframes are extended if it is difficult to contact you, so please work with us to help expedite your job.

Proof-checking, Approvals and Errors

Catnip will always do everything we can to ensure that our proofs are error-free. However, it is your full responsibility to check your proofs thoroughly for any errors.

Once the project is completed to your satisfaction and checked carefully for errors, please notify us in writing via email that your project is approved.

Catnip will not be held responsible, or give any refunds, for errors noticed after you have given written approval on a project. Nor is Catnip responsible for any errors on the part of printers, whether they are affiliates of Catnip or your own printer.

Lapsed Projects

After we send you a proof of your artwork, we await either your changes or approval to complete the project. If we haven't received either changes or approval from you after 45 days from sending our last proof, the job will be automatically invoiced for the full quoted amount. However, the project will remain open and can still be completed at any time thereafter.

Delivery of Your Artwork

Your logo will be emailed to you as a scaleable vector file (EPS and PDF). We will also provide you with JPG and PNG versions suitable for both print and web.

All other designs will be emailed to you as a print-ready PDF file. If you require additional formats, please let us know and we will accomodate you as best we can. If files are too large for email, we will email you a downloadable link via WeTransfer (no account required for artwork download).

Copyrights & Reproduction of Work

You will receive full copyright and reproduction rights upon payment for completed artwork(s).

However, Catnip retains the right as creator of the artwork(s) to use the completed artwork and any preliminary designs for the purpose of design competitions, future publications on design, educational purposes and the marketing of the designer's business (unless a non-disclosure agreement has been signed by Catnip and the client that forbids use of the artwork(s) in such a manner). 

Rejection/Cancellation of a Project

You shall not unreasonably withhold acceptance of, or payment for, the project.

If, prior to completion of the project, you observe any non-conformance with the design plan or are unhappy with the outcome, Catnip must be promptly notified, allowing for necessary corrections. Client satisfaction is our first priority, and we will go to any reasonable lengths to ensure you get what you expect.

However, if rejection is unavoidable, the completed project or cancellation during its execution will result in forfeiture of deposit and the possible billing for all additional labor or expenses to date.

All elements of the project must then be destroyed or returned to Catnip. Any usage of those design elements will result in appropriate legal action. You shall bear all costs, expenses and reasonable attorney's fees in any action brought to recover payment under your contract or in which Catnip may become a party by reason of your contract.

These Terms & Conditions were last modified on 1 October 2017.