Questions?
Finding the right designer can be a difficult process, so we've answered some questions you might have to make things a bit easier.

If you can't find your question here, please drop us a line and we'll answer it pronto!

Are you just a bunch of crazy cat people?

No, we're surprisingly normal ‒ but we're a bit concerned about this lady.

I live in Burkina Faso. Can you help me with a design?

Absolutely! As long as you have an internet connection (and if you're reading this, it probably means you do), we can ‒ and do ‒ help anyone in the world. We love variety!

Do I have to pay before the job can be started?

Catnip generally doesn't require you to pay anything upfront; in most cases you will be invoiced when the job is approved. However, particularly large or complex jobs may require a 50% deposit prior to starting the job. If this is the case, you will be advised at the time of quotation.

How do I send content needed for inclusion
in my artwork?

Artwork, text or multimedia can be sent by:
  • Email ‒ Up to 10MB
  • WeTransfer ‒ For files larger than 10MB (free, no signup required, send up to 2GB)
  • Snail Mail ‒ CDs/DVDs, photos to be scanned or written text to be typeset
See the contact page for our postal details.

What file formats does Catnip accept?

In addition to high resolution JPEGs and PDFs (preferred), we accept files created by any of the following software:
  • Adobe Illustrator (CS6 and below) ‒ Please change fonts to outlines
  • Adobe Photoshop (CS6 and below) ‒ Please render all font layers
  • Adobe InDesign (CS6 and below)
  • Microsoft Excel (Office 2010 and below)
  • Microsoft Word (Office 2010 and below)
  • Microsoft PowerPoint (Office 2010 and below)
Catnip creates all artwork on PC, but we can accept most Mac files.

If you have any other technical queries, please contact us and we'll happily answer them for you.

I've approved my artwork. When will I receive the high resolution version?

When you approve your artwork, we'll email you an invoice. Once we receive your payment, we will email the hi-res artwork to you within 24-48 hours.

I'm not happy with the artwork I received.
What can you do to fix it?

No problem! We offer a satisfaction guarantee ‒ just drop us an email and describe exactly what you need changed and we'll get it right for you. Please be as specific as possible so we can serve you better.

What forms of payment do you accept?
And how much time do I have to pay my invoice?

U.S. Clients:
Personal or Bank Check, Credit/Debit Card (via the secure facilities of PayPal*), Money Order.
International Clients:
Money Order, Credit/Debit Card (via the secure facilities of PayPal*).

Credit/Debit Card payments will incur a 2.9% (US) or 3.9% (International) PayPal surcharge – please add this percentage to your payment (for your convenience, we've calculated it on your invoice).

Terms of payment are strictly 7 days nett from the issue date on the invoice, unless other arrangements have been made. There is a finance charge of 1.5% per month (18% annually) on all overdue balances.

* To learn more about PayPal, please click here.

Do I get to keep the artwork I pay for?

Yes. The artwork and its copyright is transferred to you upon payment, to use at your discretion in any way you wish.

Can you give me a copy of the fonts used in my artwork?

Unfortunately, no. All fonts are copyrighted and cannot be freely distributed. We can, however, give you the names of the fonts in your artwork so you can purchase them online or advise other agencies on correct fonts to use for your branding.

How do I find a printer?

Catnip uses only the best quality, most affordable affiliates to hand your work over to, so you don't have to worry about anything. However, we also offer the flexibility of choosing your own trusted printer if you prefer. Regardless of what you choose, Catnip will provide any support required until the job is output to your satisfaction.

What does “catnip” mean, anyway?

Catnip (or nepeta cataria) is an aromatic herb, sometimes placed in cat toys, which acts as a drug for felines ‒ one sniff and they’ll be bouncing off the walls.

We know you’ll find Catnip’s service equally addictive!