Finding the right designer can be a difficult process, so we've answered some questions you might have to make things a bit easier.
If you can't find your question here, please drop us a line and we'll answer it pronto!
Questions?
Are you just a bunch of crazy cat people?
No, we're surprisingly normal ‒ but we're a bit concerned about this lady.
I live in Tonga. Can you help me with a design?
Absolutely ‒ as long as you have an internet connection (and if you're reading this, it probably means you do), we can help you. We love variety!
Do I have to pay before the job can be started?
Unless you choose one of our design packages, Catnip generally doesn't require you to pay anything upfront; in most cases you will be invoiced when the job is approved. However, particularly large or complex jobs may require a 50% deposit prior to starting the job. If this is the case, you will be advised at the time of quotation.
How do I send content needed for inclusion in my artwork?
Artwork, text or multimedia can be sent by:
- Email ‒ Up to 10MB
- YouSendIt ‒ For files larger than 10MB (free, and no signup required)
- Smail Mail ‒ CDs/DVDs, photos to be scanned or written text to be typeset
What file formats does Catnip accept?
In addition to high resolution JPEGs and PDFs (preferred), we accept files created by any of the following software:
If you have any other technical queries, please contact us and we'll happily answer them for you.
- Adobe Illustrator (CS4 and below) ‒ Please change fonts to outlines
- Adobe Photoshop (CS4 and below) ‒ Please render all font layers
- Adobe InDesign (CS4 and below)
- Microsoft Excel (Office 2007 and below)
- Microsoft Word (Office 2007 and below)
- Microsoft PowerPoint (Office 2007 and below)
If you have any other technical queries, please contact us and we'll happily answer them for you.
I've approved my artwork. When will I receive the high resolution version?
When you approve your artwork, we'll email you an invoice. Once we receive your payment, we will email the hi-res artwork to you within 24-48 hours.
I'm not happy with the artwork I received. What can you do to fix it?
No problem! We offer a satisfaction guarantee ‒ just drop us an email and describe exactly what you need changed and we'll get it right for you. Please be as specific as possible so we can serve you better.
What forms of payment do you accept? And how much time do I have to pay my invoice?
US Clients: Personal or Bank Check, Credit/Debit Card (via the secure facilities of PayPal*), Money Order.
International Clients: Money Order, Credit/Debit Card (via the secure facilities of PayPal*).
Credit/Debit Card payments will incur a 2.9% (US) or 3.9% (International) PayPal surcharge – please add this percentage to your payment.
Terms of payment are strictly 14 days nett from the issue date on the invoice. There is a finance charge of 1.5% per month (18% annually) on all overdue balances.
* To learn more about PayPal, please click here.
International Clients: Money Order, Credit/Debit Card (via the secure facilities of PayPal*).
Credit/Debit Card payments will incur a 2.9% (US) or 3.9% (International) PayPal surcharge – please add this percentage to your payment.
Terms of payment are strictly 14 days nett from the issue date on the invoice. There is a finance charge of 1.5% per month (18% annually) on all overdue balances.
* To learn more about PayPal, please click here.
Do I get to keep the artwork I pay for?
Yes. The artwork and its copyright is transferred to you upon payment, to use at your discretion in any way you wish.
Can you give me a copy of the fonts used in my artwork?
Unfortunately, no. All fonts are copyrighted and cannot be freely distributed. We can, however, give you the names of the fonts in your artwork so you can purchase them online or advise other agencies on correct fonts to use for your branding.
How do I find a printer?
Catnip uses only the best quality, most affordable affiliates to hand your work over to, so you don't have to worry about anything. However, we also offer the flexibility of choosing your own trusted printer if you prefer. Regardless of what you choose, Catnip will provide any support required until the job is output to your satisfaction.
What does “catnip” mean, anyway?
Catnip (or nepeta cataria) is an aromatic herb, sometimes placed in cat toys, which acts as a drug for felines ‒ one sniff and they’ll be bouncing off the walls.
We know you’ll find Catnip’s service equally addictive!
We know you’ll find Catnip’s service equally addictive!